The extensive dynamic requirements of customer contact and enterprise mobility communications represent an essential aspect of Intelligent Communications. Many devices will change to encompass the needs of business as they become mobile. In 2008, it is estimated that fully two-thirds of enterprise telephone lines (about 300 million lines) still will be mobile. As a result, the need for mobile applications must be embedded into business communications to support both TDM and IP-based infrastructure. The market is growing 20% annually for business mobile communications applications. Mobile business communications applications embed voice capabilities with text and email business processes, allowing business people and processes to work more closely in real time via their choice of medium (voice, text and/or video). These new methods of mobile communication will improve enterprise service and performance. Using an open standards-based IP telephony infrastructure and communications Web services Agility will enable businesses to seamlessly integrate:
. Telephony . Voicemail. A/V Conferencing . Collaboration. Instant Messaging . Unified Communication. Presence . E-Mail. Contact Centers and more.

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